These Terms and Conditions govern the access and use of the Medix healthcare platform by hospitals, nursing homes, diagnostic centres, doctors, healthcare staff, and patients.
Last Updated: September 2026 Version: 2.4 Includes 90-Day Growth Guarantee Terms
Hospital Partner Rights
Institutional access to enterprise HMS modules: OPD tokens, bed ward management, and patient acquisition pipelines.
2X Growth Guarantee
Double your growth in 90 days or get double your registration fees back, under transparent performance conditions.
Non-Emergency Software
Medix is an operational technology platform, not an emergency medical response team or practicing healthcare provider.
Your Data Ownership
Participating hospitals retain complete and perpetual ownership over patient charts, clinical notes, and proprietary metrics.
Section 1
1. Acceptance of Terms
These Terms and Conditions (“Terms”) represent a legally binding agreement entered into by and between Medix Healthcare (“Medix”, “we”, “us”, or “our”) and any individual, entity, healthcare provider, or institution (“User”, “Hospital Partner”, “Doctor”, or “you”) accessing or using the Medix web platforms (including medixhealthgrow.com, /hospital, /admin, and /hospitals/new) and the Medix Mobile Application.
By accessing our portals, registering a hospital, creating an account, or issuing a doctor referral, you explicitly acknowledge that you have read, understood, and agreed to be bound by these Terms, as well as our Privacy Policy. If you are accepting on behalf of a hospital or medical clinic, you represent and warrant that you possess the full legal authority to bind that entity.
Section 2
2. Description of Medix Services
Medix provides an enterprise software-as-a-service (SaaS) suite and patient acquisition ecosystem tailored for the healthcare industry in India:
Hospital Management System (HMS):Outpatient (OPD) queue token generation, patient registration with unique Medical Record Numbers (MRN: MEDIX-MRN-YYYY-NNNNNN), bed/ward status monitoring, and electronic vitals recording.
Doctor Referral Network:Inter-hospital patient referrals (REF-YYYY-XXXXXX), doctor schedule calendars, consultation bookings, and digital prescription (Rx) records.
Doctor Mobile Portal:Mobile application for physicians to review appointment calendars, manage patient referrals, and track wallet balances.
Healthcare Marketing & Growth:B2B & B2C patient acquisition campaigns, outdoor & digital marketing management, international medical tourism referral coordination, and local healthcare awareness drives.
Section 3
3. Hospital Onboarding & Super Admin Verification
To maintain the highest standards of safety and regulatory compliance on the Medix network:
Mandatory Vetting: All hospital onboarding submissions through /hospitals/new are received in a PENDING status. No hospital profile, doctor directory, or referral route is activated until verified and approved by a Medix Super Administrator.
Statutory Proofs: Hospital Partners must furnish accurate clinical establishment license numbers, fire safety clearances, GST numbers, and medical superintendent credentials. Submitting fraudulent credentials will result in immediate disqualification and reporting to law enforcement.
Account Security: Hospital Administrators are strictly responsible for maintaining the confidentiality of their credentials and all staff accounts created under their institution.
Section 4
4. The 90-Day Growth Guarantee Terms (“Double Your Growth in 90 Days — Or Get Double Your Money Back”)
Medix proudly offers a performance-backed guarantee for qualifying hospital partners. The complete legal terms and conditions governing this guarantee are outlined below:
Guarantee Terms & Refund Specifications
1. Guarantee Commitment:If a qualifying enrolled healthcare centre does not achieve at least 2X (two times) growth in documented outpatient (OPD) footfall or patient acquisition volume within ninety (90) consecutive calendar days from onboarding activation, Medix shall refund two times (2X) the initial Registration Fees paid by the healthcare centre.
2. Baseline Documentation:Prior to campaign commencement, the hospital must submit verified historical patient footfall metrics for the preceding ninety (90) days to establish an official benchmark signed by an authorized hospital officer.
3. Active Participation Requirements:To remain eligible, the hospital must maintain active operational participation:
Publish active doctor consultation schedules and honor patient appointment slots booked through Medix.
Maintain an active front-desk reception response time and process incoming referrals promptly.
Deploy designated promotional collateral and co-brand offline awareness initiatives as mutually agreed in the onboarding plan.
4. Audit & Claim Procedure:Guarantee claims must be submitted within fourteen (14) calendar days following the conclusion of the 90-day period. Medix will audit token logs, referral records, and consultation check-ins. Approved refunds are credited within thirty (30) business days via direct bank transfer.
5. Exclusions:The guarantee does not apply in cases of prolonged facility closure, medical council license revocation, strikes, force majeure events, or intentional rejection of patient bookings by the hospital.
Section 5
5. Medical & Emergency Disclaimer
IMPORTANT: NOT FOR EMERGENCY MEDICAL USE
MEDIX IS NOT A HOSPITAL, CLINIC, PHARMACY, OR LICENSED MEDICAL PRACTITIONER. We provide cloud-based software tools for operational administration and marketing. Medix does not deliver medical advice, diagnosis, or treatment.
EMERGENCY NOTICE: If a patient is experiencing a medical emergency, acute pain, trauma, or life-threatening symptoms, DO NOT USE THIS PLATFORM. Call local emergency services immediately (112 / 102 / 108 in India) or proceed to the nearest emergency department.
Section 6
6. Role Responsibilities & Granular RBAC
Permissions are fixed by role to guarantee clinical accountability and eliminate unauthorized privilege escalation:
Hospital Admin:Possesses supervisory control over the specific hospital establishment. Responsible for managing staff profiles, verifying bed allocations, monitoring department performance, and setting hospital policies.
Receptionist / Front-Desk Staff:Authorized to register patients, generate MRNs, assign OPD queue tokens, record preliminary vital measurements, and allocate available beds. Strictly prohibited from editing clinical diagnoses or altering referral commission ledgers.
Doctor / Medical Practitioner:Authorized to access assigned patient consultation queues, review medical vitals, write electronic prescriptions (Rx), and track wallet balances. Doctors retain individual clinical responsibility for all medical determinations.
Marketing Executive:Responsible for field outreach, authorized promotional campaigns, and institutional partner tie-ups. Prohibited from viewing confidential patient diagnosis records.
Section 7
7. Referral Network & Doctor Commissions
The Medix inter-hospital referral engine coordinates specialized medical care across network facilities:
Referral Identifiers: Each referral is assigned a unique sequential tracking number (REF-YYYY-XXXXXX) to maintain clinical provenance.
Statutory Compliance: Referral fee structures and administrative facilitations on Medix strictly comply with applicable Indian medical ethics codes. Platform wallet incentives represent legitimate administrative and logistical coordination fees.
Dispute Resolution: If attribution of a referred case is contested, the timestamped digital referral creation log in the Medix database serves as the conclusive primary record.
Section 8
8. Platform Fees, Invoicing & Billing
Platform subscription tiers and one-time registration fees are invoiced in Indian National Rupees (INR):
Taxes: All quoted prices are exclusive of applicable Goods and Services Tax (GST) unless explicitly noted. Valid tax invoices are issued for all institutional payments.
Payment Due Date: Subscription fees are billed monthly or annually in advance. Invoices must be cleared within fifteen (15) calendar days from invoice presentation.
Non-Payment: Failure to pay dues after written reminder notices may result in downgrade to restricted read-only mode, and subsequent suspension of new token allocations.
Section 9
9. Intellectual Property & Patient Data Ownership
Medix Platform IP:All software code, user interface designs, logos, algorithms, queue management systems, and technical documentation are the exclusive intellectual property of Medix Healthcare. Users are granted a limited, revocable, non-exclusive, non-transferable license to access the platform.
Client Data Ownership:The Hospital Partner and its patients retain 100% full and perpetual ownership of all patient medical records, clinical notes, doctor biographies, and hospital trademarks uploaded to the platform. Medix claims zero proprietary ownership over medical charts.
Section 10
10. Service Levels & Technical Support (SLA)
Medix targets 99.9% availability for core hospital cloud systems. Scheduled maintenance is performed during off-peak hours (1:00 AM – 4:00 AM IST) with advance notice provided via administrative announcements.
Technical support is available Monday through Saturday, 9:00 AM to 6:00 PM IST via email at [email protected] and telephone at +91 91443 76971. Critical platform downtime incidents are triaged 24/7.
Section 11
11. Limitation of Liability
To the maximum extent permitted by applicable Indian law, Medix shall not be liable for any indirect, punitive, incidental, special, or consequential damages, including loss of profits, loss of clinical data, or medical malpractice claims arising from medical practitioner errors.
In no event shall Medix's total aggregate liability arising out of or related to these Terms exceed the total subscription fees actually received by Medix from the claiming party in the three (3) months preceding the incident, or the amount of the 2X Registration Guarantee refund where applicable.
Section 12
12. Indemnification
Hospital Partners and Practitioners agree to indemnify, defend, and hold harmless Medix Healthcare, its directors, employees, and agents against any claims, losses, or legal liabilities arising from: (a) medical negligence, malpractice, or diagnostic errors by hospital doctors; (b) violation of patient consent rules; or (c) breach of these Terms.
Section 13
13. Termination & Data Portability
Either party may terminate an institutional contract by providing thirty (30) days written notice. Medix reserves the right to terminate or suspend access immediately in the event of material breach, clinical license revocation, or fraudulent activity.
30-Day Export Window: Upon termination, the hospital partner is granted a 30-day grace period to export all patient records and consultation history in standard electronic formats, after which access is securely archived.
Section 14
14. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes, claims, or controversies arising out of or in connection with these Terms shall first be resolved through good-faith mediation within thirty (30) days.
If unresolved, disputes shall be submitted to the exclusive jurisdiction of the competent civil courts in Kolkata, West Bengal, India.
Section 15
15. Contact & Legal Notices
Formal legal notices and inquiries regarding these Terms should be addressed to our legal department:
