Account & Data Deletion

Google Play User Data Policy Compliance & DPDP Act 2023 Erasure Rights

At Medix, we respect your right to privacy and data autonomy. If you wish to delete your Medix Doctor or clinical user account, along with all associated personal information and professional credentials, you may initiate this request directly through the mobile application or via our verified public web request portal below.

Verified Public Deletion URLEnd-to-End Encrypted Data Handshake

Option 1: Instant In-App Deletion (Recommended)

If you have the Medix Mobile App installed on your device, you can delete your profile and account credentials instantly:

1Open the Medix App on your mobile device and log in.
2Tap the Profile tab in the bottom navigation bar.
3Scroll to the Settings card and select Delete Profile.
4Read the confirmation disclosure and confirm Permanently Delete.

Upon in-app confirmation, your Firebase authentication record and doctor profile document are erased immediately.

If you no longer have access to the mobile application or prefer our compliance administration to execute the erasure, please complete the form below.

Full Name (as registered in App) *

Account / User Role *

Registered Mobile Number *

Used for SMS/OTP or WhatsApp identity verification.

Registered Email Address *

Deletion confirmation receipt will be sent here.

Medical Reg No / Doctor ID (Optional)

Assists in fast identification of your credentials.

Data Erasure Scope *

Complies with Google Play account deletion options.

Primary Reason for Account Deletion *

Additional Notes or Instructions (Optional)

I confirm and certify that I am the authorized owner of this account. I understand that submitting this request will permanently erase my login credentials, profile records, and associated data from Medix in accordance with the Indian DPDP Act 2023 and Google Play Policy.

Data Handling, Erasure & Legal Retention

Data Permanently Deleted

Firebase Authentication login credentials & password hashes
Doctor profile, clinic address, and contact information
Medical council registration numbers & certificates
Profile avatar and scanned KYC documents
Active push notification tokens and device sessions

Statutory Medical & Audit Retention

Completed patient hospital referrals and clinical transfer records are retained in an anonymized format for clinical continuity in accordance with Indian EHR Standards.
Financial transaction history and bank settlement vouchers are retained for 5 years as required by Indian taxation and banking laws.

Medix Healthcare Technologies • DPDP Act 2023 & Google Play Developer Policy Compliant